Return & Exchange Policy

Customer satisfaction is important to us. Since our jewellery is handmade and customized, we have a limited exchange policy.

Exchange Policy

• Exchanges are accepted within 2–3 days of delivery.
• Exchange requests must be made within the allowed timeframe after receiving the product.

Important Conditions

• An unboxing video is mandatory for any exchange request.
• The video must be clear and recorded from the beginning of opening the package.
• Products must be unused and in original condition.

Non-Exchangeable Items

• Customized jewellery items are not eligible for exchange unless a wrong item was delivered.
• Products damaged due to improper handling, water exposure, perfume/spray contact, or regular wear are not eligible.
• Minor variations in handmade products are natural and not considered defects.

Damaged or Missing Claims

• Claims without a proper unboxing video will not be accepted.

Refund Policy

• We currently do not offer refunds.
• Only product exchange is available under eligible conditions.